Sales, Design & Installation: Home Technology & Commercial A/V 600+ Reviews More than any other provider in Dallas/Ft. Worth!*
Review Date: August 31, 2013
Frankly I'm a bit of a cheapskate so initially I thought perhaps the price initially was a little high. But because they seemed so committed to customer service I decided to go ahead. Cody came out first to size things up. He gave me a quote that they honored. Initially I was going to also buy a TV from them. However I found a sale and Cody was kind enough to look at a couple of pictures/specs I sent to his phone and advise me as to which was the best deal.
The installation team showed up on time, they were courteous, professional and very competent. They set me up with a universal remote and were incredibly patient in programming it exactly they way I asked. I know I was being a bit particular but they never made me feel as though I was putting them out.
I also added Slingbox, remote headphones, etc. and they made it all work seamlessly together. Bottom line is that they did a wonderful job and got me set up with a system in my house that I could really enjoy. Had I known it would be this great of an experience I wouldn't have thought twice about the cost.
Now comes the good part. Afterwards I had a couple of issues/problems. There was no problem with their service or components. The issues were all the result of "operator error." I am a techno-moron. However, Cody spoke with me on the phone several times walking me through and helping me get things back on track.
I still couldn't get my computer to play on my television via an hdmi cable. When he couldn't talk me through it on the phone he insisted on coming to my house at no additional charge and troubleshooting the problem. While he was here he figured out the problem was a defective hdmi cable. The cable was purchased on-line and not from Honest Install. Then when I mentioned my Sling-box was not working the way I had hoped he looked at it and realized that I needed a couple of additional cables to make it work at its best. He drove to a nearby store, bought the cables and came back and set it up for me.
I have been in sales myself for many years. I recognize and appreciate good customer service. Honest Install and Cody in particular have gone ridiculously beyond what any reasonable person could possibly expect from a company/individual. If you need the type of service they provide, call them - you will not be disappointed. They have my permission to give my phone number to any one that would like a reference. These guys are the awesome - thank you Cody!
Review Date: August 30, 2013
After seeing such great reviews, I contacted Honest Install to have a projector replaced in my home theater. That's really all I wanted, but the salesman thought it would be a good idea to come out and take a look at my setup beforehand, so I scheduled an appointment. Made arrangements to be home for the appointment, but he failed to show up. When I was able to reach him the following day, he explained that there had been some error on the calendar . . . . I reschedule, and he comes out. He scheduled me for Friday, August 30, 2013 between 9-12 to install the projector. Salesman made sure I understood that work would begin between 9-12. No problem. No show, again. Started trying to call the business, and I could only get Cody's voicemail. That's all I ever get when i call, by the way. After about 20-30 minutes, my original salesman calls me back. "Oh, I thought it was for tomorrow. Let me check. It's on my phone. I'll call you back." Another 20-30 minutes later goes by, and he calls me back with some nonsense about sending me an email, and I was supposed to confirm. No, we had a firm appointment, time and everything. Very disappointed.
UPDATE: I have reviewed the owner's response, and he simply doesn't know what happened. There was never any understanding that I needed to confirm anything. It was a firm appointment with an arrival time. The salesman explicitly stated when he was at my house that I didn't need to put down a deposit because the work to be done wasn't going to be more than about $150. All this other stuff is just a bunch of excuses that the salesman came up with when he dropped the ball. Remember, this was the SECOND time he had failed to show up for an appointment.
Review Date: August 06, 2013
Review Date: August 03, 2013
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