Honest Install - HOME THEATER, AUDIO/VIDEO & TV INSTALLATION - Dallas, Texas

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Honest Install | Home Entertainment - Smart Home Automation - Commercial Audio/Video | info@honestInstall.com | 972-470-3528

DALLAS/FT. WORTH home theater design

Super Service Award Winners: 2011, 2012, 2013 & 2014

Review Date: September 27, 2012

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Company Name:	HONEST INSTALL
Categories:	Stereo & Home Theater Systems
Services Performed:	Yes
Work Completed Date:	September 26, 2012
Hire Again:	Yes
Approximate Cost:	$291.00
Home Build Year:

Description of Work:	They were early, clean and very professional. Their service assignment was to remove an old 62" TV, install the new TV, and eliminate any old wiring and components that were no longer needed. The work was completed and the area cleaned within an hour. I have not seen technicians work as quickly, while explaining at the same time, all the functions of the new HDMI TV. I will certainly use them again.
Client Comments:	When I arrived at my house on Wednesday at 2:30, the Honest Install truck was parked in front. Upon entering, we discussed work to be done and they proceeded to their tasks of taking down the old DLP TV and disconnecting wires. They also removed wires I no longer needed and old components I no longer used. After the area was clean, they unpacked my new TV, attached the base and positioned it in it's specific area. Next, we walked through the rooms that had sound controls to make sure the speakers worked properly. Finally, the technicians discussed how to use all the TV controls and the possible use of a universal remote. They loaded the old TV and components into a truck and away they went.
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Review Date: September 09, 2012

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Company Name:	HONEST INSTALL
Categories:	Stereo & Home Theater Systems
Services Performed:	Yes
Work Completed Date:	September 07, 2012
Hire Again:	Yes
Approximate Cost:	$1,000.00
Home Build Year:

Description of Work:	I have used Honest install three times and, without exception, have found them to be capable, courteous, responsive and a good value. Chris and every other technician is an expert. I would highly recommend them and will use them again. - Michael H., Richardson, TX
Client Comments:	They diagnosed and solved the problem in less time and for less money than originally quoted.
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Review Date: September 01, 2012

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Company Name:	HONEST INSTALL
Categories:	Stereo & Home Theater Systems
Services Performed:	Yes
Work Completed Date:	August 31, 2012
Hire Again:	Yes
Approximate Cost:	$860.00
Home Build Year:

Description of Work:	Installed 2 flat screen tvs on the wall, one upstairs and one downstairs.
Client Comments:	First of all, I cannot tell you how nice and friendly the two installers were. They worked diligently and the end product looks just super.They hid my components so all you see is my flat screens on the wall. I could not be happier. I've already called my sister and two sons to recommend this company. Excellent work.
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Review Date: August 22, 2012

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Company Name:	HONEST INSTALL
Categories:	Stereo & Home Theater Systems
Services Performed:	Yes
Work Completed Date:	August 07, 2012
Hire Again:	Yes
Approximate Cost:	$191.06
Home Build Year:	2009

Description of Work:	This is the second time I have utilized this company's services. They are the only ones I will ever call to work on my audio/visual surround sound system. They corrected 3 other company's failure to get my system working properly. We heard such enriched sounds on our home theater speakers that we were finally assured that we hadn't made a mistake by having it installed when we built our house. We let an amateur install the system and then had him back out several times, and two other people, who obviously didn't have the experience needed to correct the problems. Honest Install is fast, didn't try to overcharge us, and very professional. Just recently, in August 2012, we had them out again to correct an attempted switch to another provider for our satellite tv. The proposed new provider didn't have a clue how to work with our modern equipment. Again, rescued by Hones Install at a very reasonable price.
Client Comments:	A admirable experience from start to finish.
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Review Date: August 08, 2012

Overall	D
Price	B
Quality	C
Responsiveness	D
Punctuality	B
Professionalism	F

Company Name:	HONEST INSTALL
Categories:	Stereo & Home Theater Systems
Services Performed:	Yes
Work Completed Date:	May 15, 2012
Hire Again:	No
Approximate Cost:	$2,500.00
Home Build Year:

Description of Work:	Honest performed home theatre installation. Installed 14 guage wire for 5.1 in home and out to pool. Also did sub-drop. Used dull knife cutting into wall for sub-drop (per admission from tech Darryl) damaging wall that had to be separately repaired. Purported to calibrate. Installed LED tv (owned) above fireplace, with bracket, and ran electrical bridge.
Client Comments:	n fairness they were responsive when the first company I called was not, and they accomodated a strict timeline around a GC I hired for a remodel job. They also gave me a good deal on a sunfire sub and panamax electronic filter station. This gets them a B on price and punctuality. This is where any positives stop. In my dealings Honest's owner (Chris I believe was his name) did not properly bid the job and I did not get the scope of work I thought I was paying for-specifically they did not wire in a plate for bananna plugs and did not leave me enough slack on the wire to accomodate my needs as clearly discussed. Instead of honoring the work as a warranty issue Chris was righteously indignant that it was my fault (can't see how it could be since it had to do with install of a custom shelf we discussed and clearly the job unfinished - equipment on night tables until shelf arrived), and claimed my complaint was "a preference issue not a warranty issue." It was only after I reminded him I was an Angie's list customer he offered to have his people re-inspect. Ultimately I no longer trusted the man and had to go with another company to redo/finish the work at a cost of an additional $600. Overall not satisfied. There is nothing worse than a contractor who does work out of obligation to prevent bad press-not because they stand behind the workmanship. This results in poor workmanship, a poor customer experience, and certainly is not deserving of additional business. That's my take-as the CUSTOMER (something Chris seemed to forget). Overall I think my above review is generous. The F review re professionalism is directed at the owner for the above reasons. In response to the company I would just say that it is INACCURATE and makes baseless allegations about my perceived intent to have work done for free after paying several thousand for the job. In fact, I had to pay another company $600 to correct "Honest's" mistakes-and I was happy to do it not to have Honest come back in my home. Just beware. I appreciate the well wishes from the company, but the accusation that I was angling for free work after Honest damaged my home and performed a substandard job is offensive and warrants a response. I'll leave it at that rather than crawl further into a sandbox with an owner who is simply trying to create a record that mitigates a well deserved poor rating. I wish the company the best in its future endeavors and hope they strive to deliver a better product for the sake of their consumers in the future.
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